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Logistics & Fulfilment

Revolve to offer free shipping, returns in Australia

US online fashion retailer Revolve has announced free shipping services, return services and all-inclusive pricing model in the Australian market.

With Australia as the retailer’s number one international market by 2018 net sales, the upgraded local service offering includes three-day delivery via Fedex, 30-day free returns, and a seven-day toll-free customer service number.

The revised pricing model will show local currencies, inclusive of taxes, to avoid “sticker shock” at checkout.

“We are continually looking to exceed the expectations of our customers,” Revolve vice president of international Kai Li said.

“From the get-go, bringing the shopping experience into their home has been our promise. It is extremely challenging to deliver this promise on a global scale so we are thrilled to lead the way by offering free returns in our furthest market.”

To celebrate the launch, the international marketplace is hosting ten local VIP and industry events, including a “week long quintessential Australian experience” between the Whitsundays and Sydney, as well as a takeover of Bondi Icebergs, a beach party at Watsons Bay Boutique Hotel, and more.

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