Temu, Gumtree sign on to Australian Product Safety Pledge
Temu and Gumtree have committed to strengthening product safety measures on their platforms beyond current legal requirements, as part of the ACCC’s Australian Product Safety Pledge.
The two online marketplaces joined Amazon Australia, Ebay Australia and AliExpress in the initiative.
Launched in 2020, the pledge is a voluntary initiative administered by the ACCC that sets a benchmark for online product safety measures to benefit consumers.
By signing up to the pledge, online marketplaces agree to proactively strengthen their product safety policies and initiatives within a framework that ensures measurable results.
Commitments include expanding monitoring for unsafe products, conducting regular sweeps to identify and remove relisted unsafe products for sale, and taking specific actions when sellers fail to manage product safety issues.
“We have long been concerned about the volume of unsafe consumer products available for sale online, and will continue working with online marketplaces to ensure they proactively reduce product safety risks for consumers,” said ACCC deputy chair Catriona Lowe.
“With Australian households increasingly shopping online from an evolving range of marketplaces, it is critical that consumers are able to make choices that are safe. The pledge goes beyond the existing law, thereby adding protection for consumers now and into the future,” she added.
The ACCC noted that adopting the pledge does not replace the need to ensure overall compliance with the Competition and Consumer Act, nor does it prevent the regulator from taking action against signatories for breaches.
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