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Premium Collectables fails to supply products after receiving thousands in payment

Consumers are being warned to avoid doing business with online retailer Scott Dwyer and his collectable toy business, Premium Collectables.

Queensland and New South Wales Fair Trading have received complaints about Dwyer from 82 consumers, including warranty issues, failure to provide legitimate refunds, and failure to supply products after receiving payment.

Dwyer is alleged to have received $47,097 by way of deposits or full payment, for products he has not supplied.

Consumers said they contacted Dwyer directly to resolve the issue in line with its refund policy, but received little or no response.

According to the Queensland Office of Fair Trading (OFT), Dwyer initially cooperated regarding the matter, but has stopped responding to official correspondence or enquiries.

Fair Trading executive director Brian Bauer said it is unacceptable to fail to supply goods that consumers have paid for.

“Agreed delivery timeframes, whether long or short, must be met, as must refund policies,” he said.

“Ignoring consumers who try to assert their consumer rights is never the answer.”

Internet Retailing published a Q&A with Dwyer in July 2016. That article has been updated to reflect the allegations. We have contacted Dwyer for comment, but have not received a reply.

The OFT is urging any consumers who have had similar dealings with Premium Collectables to contact them at www.qld.gov.au/fairtrading or call 13 QGOV (13 74 68).

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