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Logistics & Fulfilment

Missing or damaged online deliveries cost $224.3 million, research reveals

Research has found that nearly a third of Australian consumers have had a parcel stolen, lost or damaged in a 12-month period – including instances of doorstep parcel theft.

Research by Australian fintech company Ship-Safely found that about 82 per cent of Australians made an online purchase last year spending up to $63.8 billion.

Between May 2021 and April last year, $224.3 million worth of goods went missing or were damaged with the problem worst in Adelaide, followed by Sydney, Brisbane and Melbourne.

Of consumers surveyed, about 56 per cent blamed merchants for their delivery issues while more than 40 per cent said they would pay for additional shipping protection to ensure peace of mind that their goods would arrive.

Darren Milne, co-founder of Ship-Safely, said: “With the explosion of online shopping, there has been a substantial increase in the number of parcels that are arriving either damaged or lost or stolen.

“It’s a low-effort crime and, therefore, a massive problem. People are even following the couriers, waiting for them to deliver the parcels and then stealing them immediately straight from the porch.”

To curb ongoing parcel theft issues, Ship Safely has launched a shipping protection service that can be added to any approved merchant’s online checkout on platforms such as Shopify, Big Commerce, Woo-commerce and Magento.

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