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Logistics & Fulfilment

Ebay eyes convenience with new delivery service

Ebay Australia has announced the expansion of its partnership with third-party parcel pick-up, drop-off provider, ParcelPoint, in a move that is expected to reduce the number of missed deliveries.

Ebay shoppers have been able to drop off items they want to return at ParcelPoint locations since June of last year. Now they can choose to have their orders sent to the provider’s 1400 locations, which include pharmacies, newsagents, petrol stations and shopping centres, as well.

Customers receive an SMS and email when their order arrives at their selected location. They can pick up their order whenever it is convenient for them to do so.

ParcelPoint claims that 80 per cent of Australian online shoppers live or work within three kilometres of one of its pick-up, drop-off locations and says the locations are open 45 per cent longer than traditional retail, making it easier for customers to collect orders after work or on the weekend.

Ebay Australia and New Zealand senior director of product and shipping David Ramadge said the partnership was a “no brainer”.

“We know Aussies love online shopping – but nobody likes to spend time figuring out where and when to pick up or return items. When you take into account the vast distances between many of our buyers and sellers here in Australia, it was a no brainer to partner with ParcelPoint and lead the charge on making online shopping more convenient and connected,”  he said.

Ebay is one of among 200 online retailers that partner with ParcelPoint, which also links in with major freight carriers.

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