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EasyMeals under ACCC scrutiny

Online food company EasyMeals has admitted it breached the Australian Consumer Law by misleading customers with offers of free meals and presenting meals as being suitable for all diabetics. The company sells pre-made meals online and through telemarketing.

EasyMeals first came under scrutiny by the Australian Competition & Consumer Commission after a customer complained about the food company’s claim that meals would be suitable for all diabetics. In fact, this depends on the individual and the severity of their condition.

EasyMeals was also pinged for its practice of telling customers they could get a free meal if they provided their contact details, but this was only true for customers who had already purchased a meal from the company. In addition, EasyMeals did not provide information required by law to customers it contacted through unsolicited telemarketing.

The company offered a court enforceable undertaking to the ACCC, admitted it had breached certain Australian consumer laws, and has now taken corrective measures. This includes publishing a corrective notice on its website for the next 60 days.


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