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Designerex, Australia Post create high-tech solution for rental returns

Designer dress-renting platform Designerex has partnered with Australia Post to simplify the process of receiving returns. 

The online marketplace provides designer clothing rentals to women across Australia, including designer clothing from brands like Louis Vuitton, Balmain, Camilla, and Zimmerman.

Designerex co-founder Costa Koulis said the brand’s traditional e-commerce shipping outcomes were not equipped to service the fast-growing demand for marketplaces – and especially one where every item sent to a customer needs returning.

Australia Post created pre-paid Express Post labels that can be system-generated via APIs in real-time. The labels contain both the sender and receiver’s details and can be downloaded to be printed out. If a consumer does not have access to a printer, they can show a bar code at an Australia Post outlet and the label will be printed out on the spot.  

Chelsea O’Reilly, GM solutions and partners at Australia Post, the partnership with Designerex created a new peer-to-peer platform that makes it easy to lodge returns and creates a great customer experience. 

Designerex co-founder Kirsten Kore said that creating innovative shipping solutions has helped provide a seamless end-to-end renting experience for its customers.

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