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E-commerce

Coles experiences major website outage

Supermarket giant Coles’ website went down following IT maintenance over the weekend, resulting in a number of frustrated customers.

Coles said the website outage was due to a software issue, leaving shoppers unable to place online orders for the past two-and-a-half days.

“The Coles Online website is currently offline due to an internal software issue that occurred during regular maintenance. Our team is working to get the site back online and we apologise to our customers for the inconvenience,” a Coles spokesperson told nine.com.au.

The spokesperson didn’t comment when the website will be online again or if the customer orders came through. In return, the supermarket giant offered customers with Flybuys accounts a $15 voucher to buy products in stores. This has left consumers frustrated, posting on Facebook and Twitter as some didn’t receive any offers.

The supermarket giant said it’s also dealing with online trolls who have created fake customer service accounts answering shoppers’ complaints.

On Monday, Coles said it has a new strategy involving an improved online offering. Its online sales lifted by 27 per cent, reaching over $1 billion on a 12-month basis, attributed to focusing more on online sales and click-and-collect.

Internet Retailing contacted Coles for comment.

This story first appeared on sister site, Inside FMCG.

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