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E-commerce

Temple & Webster opens bricks-and-mortar outlet in Melbourne

E-retailer Temple & Webster has opened its first outlet store in the Melbourne suburb of Richmond, offering discounts of up to 70 per cent on a wide range of furniture, homewares and decor pieces.

The retailer said the bricks-and-mortar store will support its broader strategy to become Australian shoppers’ first destination when shopping for furniture and homewares.

With 140,000 products available, Temple & Webster bills itself as Australia’s biggest online homewares and furniture retailer.

The outlet store will be located at the site of the former Milan Direct showroom, which Temple & Wesbster acquired with the furniture business in 2016.

Most pieces available in-store will be one-offs, including furniture seconds, excess stock and discontinued items, with new stock arriving weekly.

Because of this, items available in-store cannot be returned and generally are not be available for purchase online.

The company does not currently allow non-outlet to be returned at the store, or support click-and-collect, according to an FAQ on the website.

Temple & Webster CEO Mark Coulter said the launch of the outlet store is a natural progression for the homewares and furniture leader.

“Temple & Webster’s vision is to be the first place Australians turn to when shopping for their home. To do that, we need to think about the best ways to offer our customers choice, not only in range but also how they shop.

“The outlet store is a great opportunity to experiment with our offline offering, which is a natural extension to our leading position online.”

According to the Temple & Webster website, there are currently no plans to open more bricks-and-mortar stores, although the company’s own messaging seems to leave the door open for future outlets.

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