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Logistics & Fulfilment

FedEx offers more flexible delivery options

FedEx will launch a service called ‘My FedEx Delivery’ across Australia, which allows customers more control over delivery options.

The new solution offers customers greater flexibility to tailor their home delivery by notifying them of incoming shipments and allowing them to select from a range of delivery options via an online portal. The options include scheduling deliveries for a different date or location, signing online, or where available, holding their package for pickup at a nearby location.

Australia is the first country in the Asia Pacific region to launch My FedEx Delivery, based on its high volume of online sales and Australian consumers’ preference for online solutions.

FedEx said the service was piloted in Sydney for two months, with 74 per cent of those who took part opting to switch their package delivery options.

“We know that our customers have increasingly busy lifestyles and have specifically designed My FedEx Delivery to bring more convenience to them. We’re excited that this new solution will give our customers in Australia greater flexibility to choose their delivery options,” said Kim Garner, managing director, FedEx Express Australasia.

“At FedEx, we’re continually looking at digital innovations that enhance our customers’ experience. My FedEx Delivery is an example of how we’re using digital solutions to improve successful deliveries the first time and adapt to the rapidly changing needs of our customers.”

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