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Logistics & Fulfilment

Courier service appoints national e-commerce manager

CouriersPlease (CP) has appointed a new national e-commerce manager, Jessica Ip, to drive the strategy and innovation of its e-commerce services, a burgeoning part of the business as online retail continues to grow in Australia.

Ip has been tasked with the design and implementation of a suite of innovative e-commerce solutions to make last-mile delivery as hassle-free, flexible and convenient for the customer as possible.

She brings a decade of experience improving operational efficiency by aligning business objectives with technology innovations and implementing digital initiatives.

Prior to joining CP, Ip worked for seven years in technology consultancy for Qantas Freight. Most recently, she was courier product manager at Rohlig Australia.

“To take the helm of CP’s e-commerce management, at what is such a pivotal time for the logistics, supply chain and retail industries, is a great opportunity,” said Ip.

“With the growing demand for online shopping and competition from major global players, our focus is on enhancing the customer experience right from the time an order is made to the final moment when the parcel is delivered.

“To meet customer expectations, we will continue to innovate and implement technology solutions such as CP’s flexible delivery choices, on-demand notifications giving customers the choice to redirect their parcel to our network of parcel lockers and retail outlets, leave the delivery without a signature, or with a neighbour close by if they won’t be home to receive their order.”

CP CEO Mark McGinley said Ip will be key in continuing the roll out of CP’s network of POPPoints – parcel pick-up and drop-off stations – in retail outlets around the country and implementing its flexible delivery choices.

With the appointment of Ip, the courier business has grown its senior leadership team to be 80 per cent women, an impressive figure in an industry with one of the lowest rates of female employees of any sector in Australia.

The team includes recently appointed chief operating officer Hoy Yen Hooper, chief financial officer Paula Sabbouh, national sales manager Sharon King, head of customer experience Dharshi Bubb, national marketing manager Lissa Becker, national sales manager Wendy Bass and legal counsel Clare Matthews.

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