Specsavers plots digital migration

Internet Retailing

27th Jan 2016

Specsavers has partnered with Accenture to help manage its technology as the Aussie-born, globally operating optical and hearing care retail chain, prepares to become a digital business.

Under the terms of the recently signed five-year agreement, Accenture will support Specsavers’ applications and event monitoring to manage the performance of all of Specsavers’ business transactions. The agreement is designed to help Specsavers reduce operating costs, improve speed to market, and increase the quality of its products and services.

Accenture will provide Specsavers with application maintenance, development, testing and infrastructure monitoring services across its IT landscape in 10 countries – Australia, Denmark, Finland, Ireland, New Zealand, Norway, Sweden, Spain, The Netherlands, and the UK.

Specsavers has tasked Accenture with helping the retailer to consolidate its existing technology landscape and supporting the useful life of legacy applications; providing Specsavers with a more-manageable application portfolio with decreased risk and enhanced business services; and enabling the company to focus on its goal of becoming a digital business.

“Providing our customers with a great experience is at the heart of everything we do,” said Phil Pavitt, Global CIO of Specsavers. “We want to deliver a superior service and make it easy for people to interact with us. By delivering cost savings and efficiencies, Accenture will help us provide our customers with an enhanced experience.”

“Consumers expect to be able to buy seamlessly from a retailer across any channel and at any time,” added Matt Prebble, managing director of Accenture’s retail practice in the United Kingdom and Ireland.

“We look forward to helping Specsavers reduce application and technology deployment times and enabling them to accelerate their move to digitise their business. A strong IT infrastructure is critical to becoming digital, and businesses can no longer rely on all of the applications they once did.”