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Logistics & Fulfilment

Woolworths extends click and collect services

Supermarket giant, Woolworths, has partnered with Australia Post to install at least 500 24/7 Parcel Lockers in Woolworths supermarkets across the country for shoppers’ parcel collection and returns.

The free parcel lockers will be installed in selected locations starting this month.

Ahmed Fahour, Australia Post managing director and Group CEO, said as the e-commerce market continues to show encouraging growth, it is essential the country’s largest e-commerce parcel company continues to innovate new customer services.

“Australian shoppers spent $20 billion online last year and this Christmas is expected to be the busiest ever for online shopping – with more than 60 per cent of all Australians expected to buy online,” Fahour said.

“This landmark partnership with Woolworths will provide our customers with more choice and convenience for parcel delivery than ever before,” he said.

“Instead of having your parcel sent to your home address you can have it sent directly to a 24/7 parcel locker so you never need to miss a delivery again. And best of all, it’s absolutely free to use.”

Brad Banducci, Woolworths CEO and MD for Woolworths Food Group, said the lockers will extend the existing Woolworths click and collect service for customers.

“We know our customers are busier than ever and are looking for greater convenience in everything they do,” said Banducci.

“We’ve seen strong year on year growth of our customers shopping with us online, with many of choosing the convenience of our click and collect service to pick up their shopping from our stores on their way home.

“This partnership with Australia Post now allows them to conveniently pick up their parcel when they do their grocery shopping in-store or pick up their online order – giving them back important time in the day.”

This story first appeared on our sister site, Inside Retail Australia.

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