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Podcast with Christian McGilloway of Retail Zoo

Internet Retailing editor Heather McIlvaine speaks with Christian McGilloway, chief technical innovation officer at Retail Zoo/Boost Juice, a quick service restaurant chain, in this podcast.

Listen as McGilloway talks about building a Facebook Messenger chatbot internally in five weeks, approaching customer engagement like a game and experimenting with new technology for the sake of it. He also explains why chatbots are more than just a gimmick.

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