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Logistics & Fulfilment

Petbarn expands same-day delivery Australia-wide

Petbarn will offer same-day delivery in metro areas across the country by the end of this week, thanks to a partnership with the ride-sharing platform, Uber.

The delivery service will enable shoppers to order products online by 4pm and have them delivered to their doorstep that same day. Orders will be fulfilled from stock in Petbarn’s network of more than 200 stores.

The pet supplies chain is owned by Greencross Limited, which also runs the chain of veterinary clinics, Greencross Vets. The clinics are expected to offer same-day delivery on pet health products through Uber in the near future.

Since launching in Melbourne at the end of last week, the uptake has been “promising”, according to George Wahby, CEO of Petbarn and Greencross Vets.

The specialty retailer has experienced an increase in sales of pet essentials in recent weeks, as well as customers coming into stores and clinics for expert advice, according to Wahby.

He added that “zero contact” click and collect and home delivery have been popular options for online shoppers during the coronavirus pandemic.

“They utilise our network of over 200 stores and combined with our extensive product range, can get customers what they are looking for without them having to venture out of their homes,” Wahby told Inside Retail.

While Petbarn stores have remained open throughout the shutdown, Wahby acknowledged that vulnerable and elderly people may not feel comfortable, or able, to leave their homes.

As part of their delivery partnership, Petbarn and Uber are offering 20,000 free same-day deliveries to help vulnerable and elderly pet parents. Those in-need of extra support are encouraged to register for free delivery through

“Care is at the core of everything we do at Petbarn and we understand that many of our elderly and more vulnerable customers are feeling anxious about being able to get to the shops and these 20,000 free same day deliveries will provide much needed support during these challenging times,” Wahby said.

Through its charity arm, Petbarn has also pledged $500,000 worth of pet care relief, including 1.7 million meals, to support animal rescue groups.

“What’s really important to us at this time is supporting our adoption and welfare partners, at a time when many are struggling,” Wahby said.

Wahby noted that Petbarn has seen an increase in pet adoptions during the shutdown.

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