NZ pet insurance company launches online retail store
NZ-based pet insurer Pet-n-Sur has launched an online retail store for members. The platform offers pet products and expands its activities beyond insurance.
Pet insurance typically covers costs linked to illness, accidents or surgery. For many owners, a share of spending comes from recurring monthly expenses.
Food, grooming, toys, supplements and health products form ongoing costs that accumulate over time, regardless of whether claims arise.
The online store is an additional service for existing customers, accessible through the Pet-n-Sur customer portal. The product range focuses on dogs and cats, including toys, enrichment items, grooming products and daily-use supplies.
The company said working directly with suppliers and leveraging its customers’ purchasing power enables it to offer discounted pricing compared with retail channels.
The store is available only to customers with active policies. The model enables the company to negotiate with suppliers and pass on these prices to this group.
Alongside retail activity, Pet-n-Sur said it underwrites policies directly rather than through third parties. This approach reduces intermediary steps and maintains a single point of contact throughout the claims process.
The launch follows earlier changes to the claims process. These changes focused on internal processing, information updates and the submission and tracking of claims online.
In the New Zealand pet insurance market, the company offers lifetime cover without age reassessment. It also accepts older pets under conditions that differ from those of some other providers.
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