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Omnichannel

Lowe’s to build omnichannel capabilities

US home improvement chain Lowe’s has noted its intentions to build its omnichannel capabilities in 2019, as part of a refocus on retail fundamentals and a simplification of the business.

As part of this push, the retailer will hire more than 65,000 associates, with 500 roles to be filled in 2019 by software engineers, data scientists and other digital positions, with a further 1500 such positions to be created in future.

Approximately 6,000 full-time assistant store manager and department supervisor roles will be created in order to improve leadership within the business.

“We are investing in key leadership positions across our stores to enhance customer service while also creating jobs that will improve the availability of our most popular products, transform our technology infrastructure and provide more access for customers to the home improvement experience of our store associates,” Ellison said.

The hiring initiative will see more than 50,000 seasonal positions created to assist Lowe’s position itself as the go-to home improvement retailer for spring indoor and outdoor projects.

Additionally, approximately 10,000 permanent positions will be created as part of a merchandising service team focused on inventory management, in an effort to improve stock availability and allow service associates to focus more on serving customers.

Late last year the  retailer noted its intention to wind down 51 stores across the US and Canada in an effort to focus further on its large-format stores.

“While decisions that impact our associates are never easy, the store closures are a necessary step in our strategic reassessment as we focus on building a stronger business,” Ellison said in a statement to the media.
This is an edited version of a story that originally appeared on Inside Retail Australia. 
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