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Logistics & Fulfilment

E-commerce leaders join forces to improve delivery, returns process

Several online retail experts are set to gather for their second meeting as part of the newly formed Retail Advisory Council later this quarter.

Members of the council include Paul Waddy, former head of operations at Showpo and now CEO of The Horse, Carly Cazzolli, former head of ANZ at Asos, and Jethro Marks, CEO at The Nile.

Representatives from Shopify Plus and eBay are also part of the council, which was started earlier this year by parcel drop-off and pick-up network provider Parcelpoint to improve the online shopping experience in Australia.

“With the intention to drive growth for e-commerce, specifically through improved logistics solutions, this council of retail experts plan to meet quarterly to discuss and share ideas around key strategic products and initiatives, in order to ultimately enhance the Australian retail experience for online shoppers,” a statement from Parcelpoint revealed.

The first meeting, which took place in Sydney and was hosted and led by André Eikmeier, former CEO of Vinomofo and founder of Cult Tribal, invited members to share their insights on the online delivery and returns process.

Future meetings are expected to discuss product developments, new innovation and technology, customer experience, industry updates, solutions to specific pain points and logistics.

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