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Logistics & Fulfilment

Conveyor belt fault delays parcel delivery

Those who bagged a bargain online in the post-Christmas sales may have to wait a little longer for delivery thanks to a broken conveyor belt.

Courier company Toll Group is sorting parcels by hand while repairs are made to a conveyor belt which experienced a mechanical issue at its Port Melbourne depot.

“We are sorting parcels manually to minimise the disruption to our customers while the system is being repaired and expect deliveries to resume as normal over the next 48 hours,” Toll said in a statement.

“This is an isolated incident and we apologise to customers for any inconvenience caused.”

Through the holiday trading period, Toll delivered more than one billion kilograms in freight a week.

Customers with concerns can phone ‪1300 865 547‬.


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