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Logistics & Fulfilment

Amazon rolls out parcel locker solution for apartment buildings across US

Amazon has rolled out its parcel locker solution, Hub by Amazon, in apartment buildings across the US.

Over 500,000 residents across the US already have access to the Hub by Amazon, and new lockers are being installed in apartment buildings across the country.

Designed for the safe storage of parcels, the Hub works for deliveries from any sender, not just Amazon.

This is in contrast to Amazon Locker, a parcel locker system installed outside grocery stores and in other public areas, which only accepts Amazon deliveries, and can be accessed by anyone. The Hub lockers can only be accessed by the residents of the building where it is located.

Residents of the building have their orders and shipments addressed to their apartment as they normally would and, once their order has arrived, enter a code to access and collect their parcel.

The Hub also leverages Amazon’s customer service to provide residents with 24/7 support.

Amazon’s director of lockers and pickup, Patrick Supanc, said Hub by Amazon addresses the challenges of last-mile delivery to apartment buildings, where couriers and mail carriers typically are unable to access individual residences and leave parcels at a front desk.

“We’re always striving to make things easier for our customers,” Supanc said, adding that the Hub “addresses frustrations from property owners, carriers and residents concerning package delivery”.

“The Hub simplifies delivery for residents, offering quick and secure access to packages, day or night. For delivery providers, it offers a single, convenient location for package drop-off and gives property managers time and resources back to focus on other priorities,” he said.

According to Amazon, many of the largest residential property owners and managers in the US, which collectively oversee thousands of apartment properties, have signed up to use the Hub by Amazon, including AvalonBay, Fairfield Residential, Pinnacle, J.P. Morgan Asset Management, WinnResidential, and Equity Residential, among others.

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