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2019 Retailer Awards finalists announced

Internet Retailing is excited to announce the finalists for the 2019 Retailer Awards presented by Commonwealth Bank, highlighting outstanding customer experience and service from Australian and New Zealand retailers.

Judges include Internet Retailing editor Heather McIlvaine, QUT Business School associate professor Gary Mortimer, General Store executive strategy director Matt Newell, non-executive director of Vicinity Centres, JB Hi-Fi and PMP Ltd Wai Tang and Commonwealth Bank national retail industry lead Jerry Macey.

McIlvaine said the entries reflect the high calibre of retail talent in Australia.

“Businesses of all sizes and in all categories are rising to meet new expectations of speed and service through technical solutions, as well as company-wide shifts in thinking to put the customer first,” she said.

“But the best of the best are putting these things together to redefine the customer experience.”

This year’s finalists include:

Customer experience of the year – medium/large:

  • Lush
  • Australian Geographic
  • Country Road Group
  • Rebel
  • Catch

Customer experience of the year – small:

  • National Tiles
  • Adrift Clothing
  • Fjallraven Australia
  • Home, Furniture, Bedding and Outdoor
  • Showpo

In-store customer service initiative of the year:

  • BWS
  • Overland Footwear
  • Boost Juice
  • Lush
  • McDonald’s

Online customer service initiative of the year:

  • Home, Furniture, Bedding and Outdoor
  • Catch
  • Forever New
  • Brava Lingerie
  • ShowPo

Omnichannel retailer of the year:

  • Supercheap Auto
  • Cue
  • Accent Group
  • Life Interiors
  • Australian Geographic

Best loyalty program/campaign of the year:

  • Catch
  • Boost Juice
  • Thirsty Camel
  • Adrift
  • Cotton On

Best store design/concept of the year:

  • T2
  • Telstra
  • Biome
  • George and Matilda Eyecare
  • Hoyts Group

Online store of the year:

  • BNKR
  • Showpo
  • Forever New
  • Catch
  • Appliances Online

Best Customer service team of the year:

  • Brava Lingerie
  • Winning Group/Appliances Online
  • Lush
  • Australian Geographic
  • Catch

Best pop-up of the year:

  • Krispy Kreme
  • Spendless
  • Pandora
  • Camilla
  • Catch

Retail supplier of the year:

  • Shippit
  • Milk It Academy
  • SecurePay
  • Tryzens
  • TriQuestra
  • IT Works

The winners of each category will be announced on February 28 at the Retailer Awards gala dinner during Retail Week 2019.

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